Rainbow Splash - Web Designs - Domain Names - Hosting







Billing Procedures


If You Pay by Personal or Company Check
You will be sent an invoice by email to the email address that Rainbow Splash has on file for you. Payments are considered late 15 Days from the due date of the invoice. I offer twelve-month billing cycles for hosting plans. You may request a six-month billing cycle at any time. Design services require a 50% deposit (of the approximate target amount) at the beginning stage of designing your site, with the remainder amount due at the completion of the design stage. Please mail your payment to Rainbow Splash using the address on your billing invoice.

If You Pay by Credit Card
You may make credit card payments to Rainbow Splash using PayPal's credit card services. If your credit card is declined, you may pay by personal or company check (see above). Rainbow Splash will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $45 reactivation fee. You must submit a reactivation fee and any amount owed to reestablish your service. If you initiate a chargeback through your credit card company for any reason, Rainbow Splash may at its discretion immediately suspend your service. To reestablish your service, Rainbow Splash may require you to provide a payment which may include a $25 reactivation fee and a $30 chargeback processing fee.

Billing Cycle
Rainbow Splash offers twelve-month billing cycles for hosting plans. You may request a six-month billing cycle at any time. If you have billing questions click here and submit your request to Rainbow Splash. Design services require a 50% deposit (of the approximate target amount) at the beginning stage of designing your site, with the remainder amount due at the completion of the design stage. Please mail your payment to Rainbow Splash using the address on your billing invoice.

Data Transfer
Rainbow Splash charges 10¢ per MB should you exceed your allotted data transfer.

Disk Usage
If you exceed the allotted disk usage for your account, you will be billed at a rate of $1.99 per MB purchased in 5M increments. Your disk usage is calculated by the maximum amount of space you have used on any given day in a thirty-day period or month. This is comparable to leasing commercial building space where you pay for the square footage you use for the entire term of the lease. However, Rainbow Splash recalculates your disk usage each month so if your utilization is high one month, you will not be penalized the following month if your usage is low. Your disk usage is calculated on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Most web sites only require 5 to 7 MBs of disk space.

Premium Customers
If service for your premium account is suspended due to nonpayment, you lose your status as a premium customer. Your accounts will be removed from premium status and you will have to pay full price for all services that were discounted. Renewal to premium status is decided on a case-by-case basis. A $25 late fee and a $50 reinstatement may apply.

Late Fee
In the event that your account is deactivated due to nonpayment, please check your billing statement for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated.

Cancellation Procedures
In order to protect your data, Rainbow Splash requires a signed document requesting cancellation of accounts. I apologize for any inconvenience, but this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. In order to cancel your account, please print, sign, and fax a document to 310-889-1003 which includes the following information: your name, your domain name to be cancelled, your email address, phone number, reason for cancellation, hosting company you are moving to, if applicable, and the reason for moving. The cancellation request is only complete once Rainbow Splash receives the faxed form with your signature and notifies you of its receipt. Rainbow Splash will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance. The cancellation request must be received prior to the start of your next billing cycle or you may be held accountable for the next billing cycle. Rainbow Splash will not refund your setup fee.

Collection Procedures
The majority of my customers are legitimate, honest and responsible business people. I apologize if this sounds harsh, however, it's an important part of running a successful business. Managing accounts receivable is an integral part of doing business successfully. If your account becomes overdue after the due date on the invoice, the following will occur: You will receive a reminder that I have not received your payment. You could experience an interruption in service (FTP and HTTP services) if payment is not received within 60 days of your past due date. Your data will be removed from the servers and your account will be referred to my collection and legal agency if your account becomes more that 90 days past due. If you fail to pay for services rendered, I will report the delinquency to the credit bureau, which will impact your credit rating. If I pursue a legal remedy and obtain a judgment against you, I will seek to enforce that judgment. If you pay and I receive a notice of returned payment for any reason to include insufficient funds and/or fraud, I will charge you a minimum service fee of $25. I will also charge you all associated costs to include attorney and collection fees.


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